CUSTOMER SERVICE

It takes months to find a customer, yet seconds to lose one.  Therefore, what you say and how you say it matters a great deal because it has the potential to either make a customer or lose one. Knowing what to say and how to say it can quickly turn around negative customer situations, and greatly improve the operational performance of any sales, call centre or customer service department.

In this master class you will be taught how to develop a professional approach, and cultivate the resilience and drive needed to achieve success on every call.  You leave a course with enhanced understanding of the subject matter covered, and be able to ask callers and potential customers intelligent, professional and credible questions.  At the end you will have an upbeat, energetic and enthusiastic attitude, which when coupled with a high level of professionalism will help you to achieve set targets and customer satisfactions.